Workday

38 live roles · software industry

The Workday People & Purpose organization enables high performance for Workday by creating remarkable experiences for our employees, candidates, customers and communities we engage with through the people programs and services we deliver. As the company continues to scale, we are continuously transforming how we deliver services to our employees, including our Workmate Support organization focused on providing remarkable service and support experiences for all Workday employees. About the Role The Manager, Workmate Support will lead a team of employee support specialists who will play a key role in delivering high value support experiences to our employees. This leader will be a key member of our People Operations leadership team, leading our regional employee support organization. In this role, you will be accountable for leading our tier 1 support team, identifying best practices to provide seamless and high value support experiences to our employees, identify trends and opportunities to build out support resources and content, evaluate quarterly support metrics, etc. This is a fantastic opportunity for a leader who has a passion for exceptional customer service, a mindset for applying technology innovations to our support delivery model, and a solid HR practitioner background to help build our foundation. This leadership role will frequently interact with our support experience technology leader as well as our content leader to help improve our