lbg

109 live roles

Join a team where you can be yourself, do meaningful work, and build a career that matters. You’ll be supported by great colleagues, enjoy modern and flexible ways of working, and benefit from a wide range of development and career opportunities. We believe that when our people thrive, our customers do too. What you’ll need We’re looking for people who genuinely care about customers and take pride in doing the right thing. You’ll bring: A customer-first mindset, with the ability to quickly build rapport, inspire confidence, and take ownership from the very first conversation A collaborative approach, contributing to a supportive and inclusive team environment where colleagues feel valued The ability to work closely with Hybrid Field Consultants, together delivering excellent outcomes across service, spend control and technical accuracy Strong knowledge of insurance contracts, principles and practices, aligned to Group standards and FCA / industry requirements Excellent communication and organisational skills, with the ability to manage a caseload of claims end-to-end, tailoring your approach to individual customer needs The confidence to lead investigations, validation, progression and resolution activity throughout the claims journey A consistent focus on delivering high-quality claims management, aligned to product terms and conditions Experience of customer-focused complaint handling, meeting Lloyds Banking Group and regulatory expectations The ability to identify fraud, misrepresentation or non-disclosure, carrying out proportionate investigations