laurel

15 live roles

We're looking for an experienced and commercially minded Enterprise Customer Success Manager to become our first CSM hire in a new region.This is a founding role — you won't just manage accounts, you'll help establish how Customer Success operates and scales in this market. As an Enterprise CSM, you’ll serve as the primary strategic partner for some of Laurel’s largest and most complex customers—guiding them to full product adoption and value realization while directly owning renewals and identifying expansion opportunities. You’ll combine deep product expertise with a consultative, outcome-driven approach to drive usage, increase satisfaction, and maximize Net Revenue Retention (NRR). This is a high-impact role for someone who thrives on building from scratch, solving hard problems, building long-term partnerships, and delivering tangible results for customers and for Laurel. What You’ll Do