ixsystems

3 live roles · computer hardware industry

Originally founded in Silicon Valley in 2002 under the name iXsystems, TrueNAS is a profitable, independent company with a culture rooted in trust, curiosity, technical excellence, and continuous improvement. Whether you work remotely or on-site, you’ll be part of a team that values collaboration and meaningful impact - where people come before profit, and bold ideas drive the future of data infrastructure. If you’re ready to help shape the future of enterprise storage, we’d love to connect. Position Overview: The Customer Support Specialist is a key role at TrueNAS as you will be the first point of contact for customers reaching out with questions, concerns, and support requests. It is pivotal that we provide an excellent first impression by providing excellent customer service, ensuring our customers' issues are resolved as quickly and efficiently as possible. Whether it is identifying customer issues and how to assist them most efficiently, scheduling follow-up, or passing the customer to another team member, we are always committed to assisting our customers to the best of our ability.