finastra

47 live roles · software industry

Reporting to the Technical Support Manager, the Technical Engineer serves as the primary interface between Finastra clients and the Universal Banking Customer Support organization, contributing to the delivery of software solutions and services that ensure a world-class customer experience. As a product and technical specialist, the Technical Engineer is responsible for managing, troubleshooting, and resolving complex customer issues in a timely and effective manner. The role requires strong technical expertise, analytical problem-solving skills, and the ability to work independently while collaborating with cross-functional teams. The Technical Engineer also provides technical guidance to functional consultants when required and may participate in validation testing for product enhancements, pa