Accorhotel

45 live roles · hospitality industry

Novotel & Ibis Rotorua Lakeside offer the perfect balance of business and leisure, welcoming guests from around New Zealand and around the world. Our team is passionate about creating memorable experiences through genuine hospitality, teamwork, and heartfelt service. If you're ready to take the next step in your hospitality career and lead a team that loves what they do, we'd love to hear from you. Apply today and become part of our Heartist® family. Job Description What you'll be doing Leading hotel operations during your shift, ensuring a seamless guest experience. Supporting and motivating the Front Office team to deliver outstanding customer service. Acting as the first point of contact for guest enquiries, requests, and feedback, resolving issues with professionalism and care. Maintaining high standards of presentation, service, and operational excellence across the hotel. Coordinating with Housekeeping, Food & Beverage, Maintenance, and other departments to ensure smooth operations. Monitoring safety, security, and compliance procedures. Assisting with training, coaching, and developing team members. Supporting occupancy, revenue, and guest satisfaction goals.